Support
Codit is fully equipped to deliver you support that matches your
business requirements.
You choose
- From regular business hours up to full 24/7 support
- You will speak with Microsoft Certified Technology Specialists
that help you out
- Service Level Agreements or SLA's ensure our support towards
your business critical applications
- We assure you guaranteed response times
Service Level Agreements
(SLA)
- Minor incident or a question (= low)
- Critical incident, however not business blocking (= high)
- Business blocking incident (= urgent)
Support models
You can choose the support model that best suits your
needs:
- 1st Line: monitoring
- 2nd Line: corrective maintenance of data flows
- 3rd Line: support in case of business blocking problems
- On site incident support
Codit will follow up all incidents with an ITIL-based incident
management process.
How to contact
support?
- By e-mail
- Per customer personalized collaborative site
- By phone
RCA to prevent recurring
issues
Codit will provide you with a Root Cause Analysis (RCA) form to
enable you to take necessary measures that prevent the same issues
to occur again in the future.
Let's talk
Contact us to
talk about your support requirements. For more information about
Codit Managed Services, please download our brochure below.
Download
