Connected Government Framework
The Microsoft Connected Government Framework (CGF) illustrates the value of interoperability in the delivery of Government e-services:
Government-to-Government, business-to-Government and citizen-to-Government. It describes the many issues involved in achieving successful
interoperability programs � together with the tools, technologies and standards that help make this possible. It also provides a core model
for interoperability, expressed across six distinct levels:
Today's customers expect information and service on demand. By investing in a modern approach to customer service,
local councils can deliver what customers want and make efficiency savings at the
Pressure on budgets across many functions of government has been immense over recent years and particularly within
local government. The resulting drive to improve and extend customer service and choice requires a new way of thinking
and the concept of "doing more with less" is not alien or new to local government, but is a way of life. The largest
percentage of interaction between government and business and citizens, occurs at the local level. On a daily basis, and
in daily business processes, local governments deal with business registrations and permits; new building applications;
building inspections; health inspections of local cafes and beauty salons; building and repairing roads in the local area;
and community workers delivering services to the elderly, job seekers and families. The local government therefore has
a very close and detailed knowledge of business, community, residential, economic and demographic dynamics within its area.
- Infrastructure and Networking
- Data Access
- Service and Component
- Service and Process Integration
- Security and Identity
- Management
Today's customers expect information and service on demand. By investing in a modern approach to customer service,
local councils can deliver what customers want and make efficiency savings at the
same time. The challenge is in determining priorities for service development to get the maximum benefits in customer service and efficiency terms.
Pressure on budgets across many functions of government has been immense over recent years and particularly withinlocal government. The resulting drive to improve and extend customer service and choice requires a new way of thinking
and the concept of "doing more with less" is not alien or new to local government, but is a way of life. The largest
percentage of interaction between government and business and citizens, occurs at the local level. On a daily basis, and
in daily business processes, local governments deal with business registrations and permits; new building applications;
building inspections; health inspections of local cafes and beauty salons; building and repairing roads in the local area;
and community workers delivering services to the elderly, job seekers and families. The local government therefore has
a very close and detailed knowledge of business, community, residential, economic and demographic dynamics within its area.