Service Delivery Manager
We’re one of the biggest Microsoft partners in Europe delving into the very edge of new technology – and you can come along for the ride.
By joining Codit you’ll be driving transformative digital change for leading brands.
We believe that our company is only as extraordinary as our people. That's why we put a lot of energy into making Codit a warm and open workplace that radiates our core values of trust, respect, quality, and fun.
Service Delivery Manager
"Our management gives you all the confidence you need to take initiative"
The best thing about my job is that you never know how your day will turn out and this makes it always exciting and interesting. Here at Codit, our management gives you all the confidence you need to take initiative and make suggestions for improvement. As an SDM, you'll be able to work with different teams so you immediately get a helicopter view of all things happening here, which is a great asset when sitting together with your customer. My fellow engineers are super colleagues from whom I learn a lot and together we make lots of fun. I'm very proud to be part of this team!
We are growing fast and need talented people — like you — to join our team of Microsoft experts. Together with the other Service Delivery Managers you will coach our team of Managed Services Engineers and encourage them to grow.
You will foster a smooth commercial relationship between our Managed Services team and our clients. You will develop KPIs and SLAs and regularly report on them to customers. You will act as the first escalation point in case of issues.
You will analyze the activities of the Service Desk, realizing changes and improvements that make a real difference towards our customers.
- an analytic brain and are a real problem solver
- experience in the B2B and EAI (Enterprise Application Integration) domain
- familiarity with or have heard of the following technologies: XML, XSLT, XSD, .NET Framework, C#, Web Services, WCF, SQL Server and Azure
- a flexible mindset when in a customer service environment
- knowledge of ITIL is a big advantage
- excellent communication and coaching skills
- fluency in Dutch, English and French
We know that people work best when they are happy and balanced. That’s why we offer lots of perks to support you professionally and to achieve a healthy work-life balance. We want you not only to succeed – we want to see you fly!
We have a strong research and development culture and you’ll get the chance to collaborate with experts from all around the globe.
Interested? Fill out that form below and send your CV to us today.
Generous personal training budget
A fun and supportive atmosphere
Flexible working hours
A strong family-friendly policy
Optional after-hours activities
Clear paths for career growth
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