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Realize changes and improvements that make a real difference towards our customers

Service Delivery Manager

Codit is an IT Consultancy company helping customers create business value with cloud, SaaS and big data by connecting applications via integration, API Management, cloud development and Internet of Things.  Our Managed Services team of experienced and certified integration support engineers offer the highest level of technological expertise. Codit Managed Services supports, maintains and adapts Microsoft Integration Solutions. You too can become part of our team and help our customers to be on the edge of technology, thanks to your insight and technological expertise. In return, Codit will help you to never stop growing.

Job description

  • You will work together with the other SDM’s and report directly to the Business Unit Manager
  • You will train the team of Service Desk engineers and encourage them to grow
  • You analyze the activities of the Service Desk and will propose changes if required
  • You develop KPI’s and SLA’s and regularly report on them to customers
  • By sharing knowledge with your team and your customers, you will optimize processes and solve problems in an efficient way
  • You realize changes and improvements that make a real difference towards our customers
  • In case of issues, you are the first escalation point

About you: your profile

  • You have an analytic brain and are a real problem solver
  • You have experience in the B2B and EAI (Enterprise Application Integration) domain
  • You are familiar with or have heard of the following technologies: XML, XSLT, XSD, .NET Framework, C#, Web Services, WCF, SQL Server and Azure
  • In a customer service environment, you like to give and get flexibility
  • Knowledge of ITIL is a big advantage
  • You have excellent communication skills
  • You speak, write and read Dutch, English and French 

The offer

We offer you a place to grow and provide you with the tools and possibilities to create your future. You will have the opportunity and challenge to remain on the edge of technology.

The package includes a competitive salary with company car and more benefits. Your annual Personal Training Budget allows you to train yourself and grow within the company. The Salary Bonus plan makes sure that, if Codit achieves its targets, all employees who helped realizing them will reap the benefits.

How to apply

Submit your application via the link below. You will hear from us within 2 weeks.

The selection process

Nobody likes lengthy recruiting processes. We think fast, and act fast. We aim to make a decision after two interviews and if we both feel confident, the job might be yours! In average, you will know the outcome in 2 to 4 weeks maximum after your first e-mail.

We hope to hear from you!

Download the job description