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Managed Services price plans

What 's included?

FunctionalitiesBasic StandardEnterpriseFlex
Service Support 8-18 + +   v
Service Support 24x7     + v
SLA Response Times + + + v
Collaboration Site + + + v
Daily, weekly and Monthly procedures + + + v
Knowledge Transfer + + + v
Execution of Operational procedures   + + v
Health check   + + v
Adaptive Actions (CU’s, Windows updates,…)     + + v
Steering Committee   + + v
1st line Monitoring     + v
SLA Resolution Times     + v
Pro-active actions     + v
Deployment assistance     + v
Functional reporting (Codit Integration Dashboard)       v
Time to resolve incidents included       v
Change request office       v
Application Performance Monitoring (AIMS for BizTalk)       v
Hosting       v
API Management (Sentinet)       v

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