A Guide to Choosing Your Channels for Customer Excellence

Within customer service, selecting the right channels for delivering excellence can make or break a business. As technology evolves and customer expectations soar, companies need to navigate options for a seamless and satisfactory experience for their clientele. Here, we understand the nuances of channel selection and how it can shape the trajectory of customer excellence.

Arcus Security v2.0, the Catalyst Release That Sets the Record Straight

The Arcus Security v2.0 release makes use of the required .NET 8 update in order to make small changes which will have a big impact.

Optimizing Test Fixtures for Effective Unit Testing

Test fixtures are very useful and central to a good test suite, but when used in an invalid manner, they can cripple the entire test.

Mastering Seamless Customer Excellence

Providing a seamless customer experience is a necessity for retailers and other B2C organization needing to keep up with changes in the market. Customers expect a consistent, hassle-free journey across all touchpoints, whether online or offline. From browsing products to post-purchase support, every interaction plays a crucial role in shaping their perception of a brand. So, how can businesses ensure seamless customer excellence? In this blog post, we’ll deep dive into the key touchpoints.

Three Mistakes Commonly Made When Writing Tests

This post will go over some common mistakes made by both juniors and seniors when writing tests.

Unveiling the Evolution of Tests as Systems Become Testable

I recently worked on several previously untested projects, and saw this pattern occur when I helped to make various systems testable. Read further to explore this.