DELA

A 360-degree Customer View

DELA delivers exceptional customer service by integrating multiple customer databases for one easy overview.

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Executive summary

DELA have integrated multiple backend customer databases giving employees easy access to all customer data. Staff no longer lose time searching through various systems for customer information. They can now offer a seamless, consistent customer service experience by using one interface.

A word from the client

“In our interaction with our customers, a good IT system is crucial. A single interface helps our employees give better customer service and provides access to members. Our IT partner, Codit, made that happen.”

Alfo Melisse CIO, Coöperatie DELA

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