Azure PaaS Customer Care

You have made a great choice by using Azure. Now let’s keep your solution performing as it should. Our Codit Customer Care team implements, supports, maintains and adapts your Azure solution the way you want.

  • About
  • Benefits
  • Why Codit


You can rely on Codit Customer Care to keep your Azure solution operational at all times, enabling you to adapt to new and urgent business requirements. Let us do the support, monitoring and other tasks while you focus on strategic projects.

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We take care of your vital PaaS

With Platform-as-a-Service (PaaS), you don’t have to worry about networking, servers or the operating system. The infrastructure is taken care of. Your IT staff is freed up to develop those great apps you have been wanting. But apps or services still need to be deployed, monitored, changed and supported.

Codit Managed Services monitors, supports, maintains and adapts your Azure solution to ensure that it is operational at all times.

Besides keeping your solution running in a cost-efficient manner and providing support, we can also apply changes to it if you want us to. By quickly adapting to new business requirements, your Azure solution supports business agility.


  • Ensure continuity of your business operations
  • Reduce costs
  • Focus on added value
  • Guarantee your SLA
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One-stop competence center

Codit’s team of highly skilled engineers is trained to understand your business needs and processes. With agreements made in partnership with you, we provide a one-stop competence center.

You can rely on Microsoft Certified Technology Specialists for emergency hotline or in-depth support. Our availability guarantee ranges from basic support to 24/7. No more need for you to invest in recruitment or training programs and you can free your staff to work on strategic projects. Contact us to discover more about support models and Service Level Agreements (SLA).

Allow your company to quickly adapt to new business requirements and maintain a high level of business agility. Codit provides you with trained and experienced specialists that implement changes quickly and securely. They apply latest industry knowledge to minimize issues.

Your solution is monitored by high quality innovative tools. Specialists interpret data and take action before issues arise. We ensure fast response times by a combination of high availability (up to 24/7) and instant expertise.

Health check reports and operational audits help you to demonstrate the added business value of the solution.

We support different outsourcing models, from your own Azure subscription managed by you or us; or on our subscriptions. Your Azure solution is best managed by outsourcing to us.

Codit Managed Services provides you everything you need to keep your operations running day in day out. Please request for more information about the entire services portfolio of our managed services.

For instance, you can also rely on Codit for FTP as a Service, API Management Managed Services, IoT Managed Services or (BizTalk) Integration Managed Services.

Why work with us

Codit operates the largest Customer Care Center in Europe for integration solutions. As a consultancy organization, we focus strongly on connecting applications via integration, APIs, cloud development and IoT. Our Microsoft Certified specialists understand your business flows, their context, and their importance to your day to day operations. Not to mention their non-stop commitment to the job!

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Your needs, our approach

We organize our services so they are adapted to your needs, your budget and the required Service Level Agreement. Our approach is flexible and pragmatic in different domains:

  • Fixed price or Time & Material pricing
  • Availability guarantee ranges from basic support up to 24/7
  • From emergency hotline to full ownership: all our support levels are ITIL based
  • Codit supports hybrid models providing you with the flexibility you need
  • On-site intervention or remote support

Codit Managed Services can take over full ownership of your solution. By outsourcing to us, you are ensured that the IT environment is stable and in safe hands.

By providing you with fast changes to the environment and cost efficient and qualitative support, Codit Managed Services helps reduce your Total Cost of Ownership.

A word from the client

“Codit could guarantee the realization of a perfectly operational Azure PaaS service within time and budget.”

Jürg Staub, Head of Technical Architecture for Property and Casualty, Swiss Re

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Contact Fien

Business Development & Account Manager

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