L1 Development Support Engineer
Join or new Proximus GCC in Portugal as L1 Development Support Engineer: tackle complex issues, learn hands-on with Azure/.NET, and grow within international teams.
Customer Support & Incident Management
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Act as a first-line (L1) support engineer with strong analytical and technical capabilities
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Monitor systems, handle alerts, and ensure timely incident resolution
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Investigate issues beyond surface level: analyse logs, identify root causes, and propose solutions
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Collaborate with L2/L3 teams and developers
Technical Troubleshooting & Development Support
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Troubleshoot issues across Azure-based solutions, integrations, APIs, and applications
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Read and understand code (C#/.NET) to identify defects or misconfigurations
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Implement small bug fixes, configuration updates, or deployments where appropriate
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Support CI/CD pipelines and ensure stability of releases
Continuous Improvement & Knowledge Sharing
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Improve monitoring, alerting, and operational processes
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Maintain and enhance documentation and runbooks
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Share knowledge across teams and contribute to building best practices
Innovation & Learning
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Stay up to date with Microsoft Azure and integration technologies
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Contribute to evolving the technical capabilities of the GCC, including Data & AI initiatives
About You
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Bachelor’s degree in IT or equivalent experience
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2–4 years of experience in support, development, or DevOps roles
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Good understanding of:
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Microsoft Azure
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SQL or relational databases
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Strong analytical mindset with focus on root cause analysis
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Willing to participate in an on-call schedule
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Comfortable taking ownership in a support environment with technical depth
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Proactive, structured, and collaborative
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Fluent in English (mandatory); Portuguese is a plus
Nice to have:
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Azure Monitor / Application Insights
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CI/CD (Azure DevOps, GitHub)
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ITIL Foundation
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.NET / C# (code reading & debugging)
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BizTalk knowledge is an asset
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APIs, Web Services, integration patterns
Our Offer (Portugal)
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Competitive salary aligned with experience
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Performance bonus
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Meal allowance
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Health insurance
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Training & certification budget
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Hybrid/remote working model
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Additional vacation days
Why join this role?
This is a unique opportunity to join early in the journey of the Proximus GCC in Portugal, where you won’t just execute support tasks—you’ll help define how support and engineering come together.
If you’re looking for a role that combines technical depth, problem-solving, and international exposure, this is your chance to grow fast and make a real impact.
Nice to meet you
I'm your recruiter Marlies
Recruiter