Service Delivery Manager
Own end-to-end service delivery at Codit. Ensure stable, high-quality IT services, manage SLAs and escalations, and work closely with customers to keep their systems running smoothly.
What You’ll Do
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Oversee day-to-day delivery of Customer Care and managed services
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Ensure services meet SLAs, KPIs, and availability targets
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Manage incidents, problems, and changes to maintain service stability
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Act as escalation point and ensure timely resolution of issues
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Support implementation of new service offerings and Build-to-Run transitions
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Collaborate with teams on service strategy, roadmaps, and resource allocation
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Lead service reviews and maintain accurate documentation and reporting
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Build strong relationships with customers and internal stakeholders
About You
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Proven experience in IT Service Management, service delivery, or managed services
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Knowledge of Run and Build environments; ITIL knowledge / certification is a plus
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Strong technical awareness and ability to engage credibly in an IT context
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Excellent stakeholder management and communication skills
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Fluent in English and Dutch
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Ownership, pragmatism, and a solution-focused mindset
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Enjoys working closely with customers and delivering tangible results
Our Offer
You will be working in an international environment with a strong innovative culture.
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Hybrid working model with flexibility
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Competitive salary and benefits package
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Company car or mobility budget, meal vouchers, group & hospitalisation insurance
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€4,500 Personal Training Budget
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A collaborative, people-first culture that values ownership, learning, and growth
Are you ready to take ownership of operational service delivery and make a real impact for our customers? Apply now!
Nice to meet you
I'm your recruiter Marlies
Recruiter