Application Innovation Customer Care
Innovation doesn't stop after an application has been developed and deployed. Managing an application is just as important to ensure its continued success and evolution. Customer Care provides a comprehensive management of your application, allowing you to focus on your core business.
Our team of experts will manage your application throughout its lifecycle, ensuring its optimal performance, security, and availability. We use the latest industry best practices to provide proactive maintenance, monitoring, and care, allowing you to have peace of mind knowing that your application is in good hands.
Operational at all times
Codit’s Customer Care proactively monitors your application, ensuring complete operational functionality. We’ll identify and resolve issues before they become critical, ensuring that your application runs smoothly and efficiently. We’ll provide regular maintenance to ensure that your application is up to date with the latest security patches, bug fixes, and performance optimizations. Our team will work with you to schedule maintenance windows that work best for your business, minimizing any disruption to your operations.
As your business evolves, your application may need to evolve as well. Our team will work with you to identify areas for optimization and improvement, ensuring that your application continues to meet your business needs.
To sum it up, our Customer Care team keeps your application in continuous operation and adapted to your evolving business needs. We help you to achieve corporate goals, deal with new challenges, take up new opportunities and create value for stakeholders.
- Ensure continuity of your business operations and guarantee your SLA
- Predict costs better
- Ensure quality of service thanks to ITIL best practises
Your delivery competence center
Codit’s Customer Care team of engineers is trained to understand your business needs and processes. They provide you with one central point of contact for integration platform support, change management, monitoring, reporting and continuous improvements:
Rely on Microsoft Certified Technology Specialists for full ownership support. We execute procedures after prior agreement with you. Our offering ranges from business hours to 24/7. There is no more need for you to invest in recruiting and training IT staff, freeing your valuable employees to work on strategic projects.
Allow your company to adapt quickly to new business requirements. Codit provides you with trained and experienced specialists that implement changes quickly and securely. We apply latest industry knowledge to minimize issues.
Your application is monitored by our specialists, who use innovative tools to interpret data and take action before issues arise. We ensure fast response times by a combination of high availability (up to 24/7) and instant expertise.
Health checks, audits and statistical reports help you to demonstrate the added business value of the application.
Trust us to keep your organization in good hands and provide your customers with the best experience possible. Our Site Reliability Engineers use advanced monitoring tools to gain insights into performance, proactively proposing continuous improvements. They perform health checks, upgrades, trend analysis, and other activities to keep everything running smoothly.
Why Work With Us
Codit operates the largest Managed Services Center in Europe, one that solely focuses on managing and supporting Microsoft integration solutions. As a Microsoft Cloud Solutions Partner, our Certified specialists and dedicated customer success managers understand your business flows, their context, and their importance to your day to day operations. Our end-to-end offering combines build & run services based on ITIL methodology and multiple technologies, so that we can meet our customers’ specific needs.
Your needs, our approach
We organize our services so they are adapted to your needs, your budget and the required Service Level Agreement.
We have a three-tiered approach, with our service components based on your business needs. This approach is pragmatic in different domains:
- Time & Material pricing
- Availability guarantee ranges from standard support up to 24/7
- From emergency hotline to full ownership: all our support levels are ITIL based
- Codit manages hybrid models, together with you or your other partners, providing you with the flexibility you need
- Proactive actions: our specialist can make changes to ensure continued operation
Tightly control your budget. Through cost efficient and qualitative support and fast rollout of changes, Codit Customer Care helps reduce your Total Cost of Ownership.
A word from the client
“We’re taking advantage of Codit’s services in all the different phases, from designing the solution to maintaining it once it’s been implemented.”
Simon Lamkin CIO at Brussels Airlines
Talk to one of our team
Sales & Account Manager