Customer Success Manager
Are you a dynamic professional with a passion for enhancing customer satisfaction and fostering strong client relationships? Join Codit as a Customer Success Manager!
About the Job
As a Customer Success Manager at Codit, you’ll serve as the heartbeat of our customer-centric philosophy. Your role encompasses:
Building Customer Relationships: Cultivating enduring, robust relationships with key stakeholders by comprehending their unique needs and aspirations.
Resolving Customer Concerns: As the primary point of contact, swiftly and effectively addressing and resolving customer issues.
Upselling and Cross-Selling: Identifying opportunities for augmenting our service offerings and collaborating with our sales team to secure deals.
Stakeholder Collaboration: Proficiently managing stakeholder relationships both within Codit and with our clients, orchestrating seamless issue resolution.
Continuous Improvement: Embracing feedback as an invaluable asset, whether it pertains to enhancing the customer experience, refining workflows, optimizing procedures, or streamlining meetings.
About You
To excel in this role, you should embody:
Strategic Thinking Skills: Proficiency in providing effective solutions to diverse customer challenges.
Strong Communication: Exceptional communication skills that facilitate meaningful connections with customers and stakeholders.
Customer-Centric Mindset: A results-driven, problem-solving orientation firmly rooted in achieving customer success.
Dynamic Environment: Demonstrated experience in efficiently handling numerous priorities within a rapidly evolving, high-growth setting.
Language Skills: Fluency in English is mandatory, and proficiency in Dutch and French is a valuable asset.
Our Offer
You will be working in an international environment with a strong innovative culture.
Codit knows that people work best when they are happy in their job. Since 2018 Codit is yearly certified as a Great Place to Work by Vlerick Business School, something to be very proud of!
In addition to your salary, we offer a wide range of benefits: personal training budget of €4.500/year, company car & fuel card, bike leasing, Meal Vouchers, Ecocheques, a generous net allowance, Hospitalisation + Group + Travel Insurance, mobile phone membership, a collective bonus CAO 90 and 20 legal vacation days + 12 ADV days.
Want to know more? Hit that button below, come in for a coffee and have a chat with us.
- Flexible working hours and hybrid working
- A personal training budget of €4.500/year
- Clear paths for career growth
- A fun atmosphere with optional after-hours activities
- Daily free and fresh soup, fruit and drinks
- Easy accessible offices in Ghent and Antwerp
Nice to meet you
I'm your recruiter Marlies
Recruiter