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Customer Care: A Deep Dive into CloudBrew 2023

CloudBrew 2023 ran from December 7th to 8th this year, and a team from Customer Care immersed ourselves in a variety of insightful sessions presented by engaging speakers covering diverse topics. In this blog post, we’ll take a deep dive into three talks that left a lasting impression on us.

Image courtesy of CloudBrew

Ransomware as a Service - Are You Prepared?

In the ever-evolving landscape of cyber threats, one particular menace has gained prominence in recent years: Ransomware as a Service (RaaS). For IT professionals tasked with safeguarding enterprise environments, understanding the origins, intricacies, and consequences of this model is crucial. This talk aimed to raise awareness among IT professionals, shedding light on the challenges posed by RaaS and providing recommendations for fortifying cybersecurity measures.

  • Origins of Ransomware as a Service:

The concept of RaaS has its roots in the cybercriminal underground, where malicious actors collaborate to streamline the deployment of ransomware. RaaS platforms operate as a ‘pay-per-use’ service, allowing even those with limited technical expertise to launch sophisticated attacks. As a result, the barrier to entry for cybercrime has significantly lowered, contributing to the surge in ransomware incidents.

  • Spectacular Cases of Enterprise Compromises:

The impact of RaaS attacks on enterprise environments cannot be overstated. We’ve witnessed spectacular cases where organizations, regardless of size or industry, fell victim to the ruthlessness of ransomware. From healthcare to finance, cybercriminals spare no sector. These attacks often exploit vulnerabilities in security infrastructure, presenting a formidable challenge for IT professionals.

  • Challenges Faced by Security Operations:

Security operations find themselves on the front line against RaaS attacks, grappling with a dynamic and sophisticated adversary. The rapid evolution of ransomware variants and the increasing use of evasion techniques pose significant challenges. IT professionals must contend with the dual pressure of detecting these advanced threats and mitigating their impact on the organization.

  • Recommendations for Hardening the Environment:

To bolster defenses against RaaS, IT professionals must adopt a proactive and multi-faceted approach:

  1. Regular Training and Awareness: Educate end-users about the dangers of phishing and social engineering, as these are common entry points for ransomware.
  2. Patch Management: Keep software and systems up to date to mitigate vulnerabilities that ransomware may exploit.
  3. Backup and Recovery: Implement robust backup strategies and regularly test the restoration process to ensure data recoverability in the event of an attack.
  4. Network Segmentation: Isolate critical systems and sensitive data to contain the spread of ransomware within the network.
  5. Collaboration and Threat Intelligence Sharing: Engage with industry peers and share threat intelligence to stay ahead of emerging RaaS trends.

As the threat landscape continues to evolve, IT professionals must remain vigilant and proactive. Ransomware as a Service represents a paradigm shift in cybercrime, demanding a comprehensive and adaptive defense strategy. By understanding the origins of RaaS, learning from past incidents, and implementing robust security measures, IT professionals can better protect their organizations from the growing menace of ransomware.

In the face of RaaS, preparation is not an option—it’s a necessity.

Quantum Computing and the Encryption Race

The field of quantum computing has been making significant strides in recent years, and it is now poised to revolutionize many industries. However, this same technology also poses a significant threat to the security of our current encryption systems.

  • Current Encryption Algorithms

Current encryption algorithms are based on the difficulty of solving certain mathematical problems, such as factoring large numbers. These problems are computationally intractable for classical computers, but quantum computers could potentially break them using Shor’s algorithm.

  • Shor’s Algorithm: The Quantum Threat

Shor’s Algorithm is a quantum algorithm that can efficiently factor large numbers. This means that quantum computers could be used to break current encryption algorithms, such as RSA and Diffie-Hellman, which are based on the difficulty of factoring large numbers.

  • The Quantum Apocalypse: A Potential Crisis

The potential for quantum computers to break current encryption poses a significant threat to the security of our digital infrastructure. Sensitive information, including financial transactions, personal data, and government secrets, could be compromised if quantum computers become widely available.

  • Post-Quantum Cryptography (PQC)

In response to this looming threat, cryptographers have been working on developing post-quantum cryptography (PQC) algorithms. PQC algorithms are designed to be resistant to attacks from quantum computers, ensuring the continued security of our digital communications and transactions.

  • PQC Algorithms: A Diverse Toolkit

PQC algorithms utilize various mathematical concepts, such as lattice-based cryptography, code-based cryptography, and multivariate cryptography. These algorithms offer different trade-offs in terms of efficiency, security, and complexity, making them suitable for various applications.

  • The Roadmap to Quantum-Resistant Security

The transition to PQC is a complex and ongoing process. Standardization efforts are underway to ensure interoperability and widespread adoption of PQC algorithms. Additionally, research is ongoing to develop more efficient and secure PQC algorithms.

  • The Future of Encryption

The development of quantum computing is a double-edged sword. On the one hand, it has the potential to revolutionize many industries and solve some of the world’s most complex problems. On the other hand, it poses a significant threat to the security of our current encryption systems.

The development of PQC algorithms is crucial to address this threat. By developing robust quantum-resistant encryption schemes, we can ensure that our digital communications and transactions remain secure even in the face of quantum computing.

The race to develop PQC is a complex and ongoing challenge. However, it is a challenge that we must meet if we want to safeguard our digital security in the quantum era.


The advancement of quantum computing is an unstoppable force, and PQC is the only viable solution to safeguard our digital security. The development and implementation of PQC algorithms present a significant challenge, but they must be met to maintain the integrity and confidentiality of our digital world.

As the race to develop quantum computers intensifies, the need for PQC solutions becomes increasingly urgent. The security of our digital infrastructure depends on our ability to adapt to this rapidly evolving technological landscape and safeguard our sensitive information from the quantum threat.

Thanks for reading!

Tom, Jefferson, and Alexander

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