Homefashion Group Optimizes Supply Chain For Better Customer Service
Codit helped Homefashion Group to reshape its retail services through a modernized Azure Integration Platform
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Integration Solutions and Consultancy
Integration is at the heart of connecting systems and business partners, promoting agility and accelerating your growth. At Codit, we design and build integration solutions that connect everything and everyone. We deliver future-proof implementations fast and provide you with all the support you need.
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Organizations across the globe are using AI to engage customers, enable employees, optimize operations and transform products and services.
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Homefashion Group, a parent company of Kwantum and Leen Bakker, is leading the way in the rapidly-evolving retail landscape with its strong focus on digital transformation. Operating in the Netherlands and Belgium, it has over 280 stores and 4,200 employees, catering to both physical and online shoppers.
Kwantum specializes in window and floor solutions, while Leen Bakker focuses on sofas and sleeping solutions. Their commitment to digitalization is central to their strategy, aiming to enhance efficiency, logistics, and customer satisfaction.
A major step in the digital journey involved unifying IT systems between Kwantum and Leen Bakker. They streamlined applications, prioritizing communication between systems. Microsoft Dynamics and Azure played pivotal roles, providing a robust foundation for their digital transformation. Codit’s expertise was instrumental in designing and implementing these integrations, ensuring seamless operation.
This transformation has resulted in enhanced customer service, with reduced call handling times and improved quality through CRM solutions and AI technologies. Additionally, they have shown their commitment to sustainability in their innovative transport management system, which has reduced carbon emissions and costs.
Homefashion Group’s strategic approach to technology, backed by Microsoft Azure and supported by Codit, is revolutionizing the industry, demonstrating the power of forward-thinking in reshaping retail and elevating customer experiences.
Want to read about how Codit previously helped Homefashion Group with a transformative hybrid Microsoft Azure integration solution? Check out the story here.
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